Edward M Hwu

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Verified Reviewer

Update my phone number

You can't talk to customer service and your automated service sucks. Both Verizon and Google neither are worth the hassle or time. But unfortunately I have to use both of you.
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Preferred solution: My phone number changed

Marwa G Uge

I didn’t get any help from your side

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Im not able to configure outlook on my windows device I did all the processes to resolve the issue from my side and search on google but no hope
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User's recommendation: Call back

Lakeitha K
map-marker Shreveport, Louisiana

I CAN NOT UNLOCK MY YAHOO MOBILE PHONE

MY SCREEN IS LOCKED BUT I DON'T REMEMBER THE PASSWORD ITS NUMBERS. My phone is locked can you please help me. I don't know what to do at this point thank you.
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Preferred solution: Unlock my phone please

Lisa J Wbl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cut off my service early

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I have paid for the last month of service through today 8/14/2021. On 8/11/2021 I went to make a phone call only to find out that Yahoo Mobile shut my phone calling capabilities off early. Then on 8/12 I lost the ability to send text messages. I am extremely angry because I paid for the service through today and can't use what I have rightfully paid for. My dog is sick and I couldn't get through to the vet. Yahoo Mobile keeps sending me emails trying to get me to activate Visible on my phone. But after the way Yahoo Mobile treated me I will be dam*ed if I use another Verizon owned company. I'm glad that Yahoo Mobile no longer exists.
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Pros:
  • No longer exist
Cons:
  • Shut my service off early
Anonymous
map-marker San Jose, California

Dissatisfied with service

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On my iPhone, messages often do not download. I have restarted my phone, deleted and reinstalled the app, and still have the problem on a daily basis. Once I make a list of all contacts that have this email, I plan to delete my yahoo account completely.
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User's recommendation: Get a different email server. Stay far away from Yahoo mail.

Petervusi S

Can't login

Can't access my reset settings due to phone change to +276******** please help my yahoo account is vusisibanyoni@***.com please help
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Loss:
$7000

Preferred solution: Access my account please

Olive Zxh
map-marker Smyrna, Tennessee

Look here iv not got but one kind and its not a mexicao yall under stead that

Yahoo have gotten me down as a dad of a Mexican kids father I dont have time for all this dont use yahoo people they suckfor years if been locked out of some thing because of this thanks yahoo never again
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Lel K

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Verified Reviewer

Yahoo Mobile is Horrible!!!

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Please do not use Yahoo Mobile. It has been a nightmare. Ppl cannot reach me because when Yahoo's circuits are overloaded (which is often), my callers get an error message. I am unable to load Google Maps, because Yahoo's service is too poor. Every month, my service is disconnected the day before my payment is due ...and it takes a lot of effort to get it turned back on.
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Pros:
  • Reasonable price
Cons:
  • Cut phone off when an email reminder would help customer
  • Limited network
  • Poor service

User's recommendation: Avoid Yahoo Mobile

Anonymous
map-marker Sugar Land, Texas

Did not get response from yahoo mobile after numerous calls

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Filed a claim and paid for the deductible. Every time I call, they submit a request for their claim department and told me to wait for 34 - 48 hours, it happened 4 time already and they have not get me an answer either to buy back my phone or repair
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User's recommendation: Avoid this trouble non responsive

Anonymous
map-marker Santa Cruz, California

Need to sign into email & cannot

Dont remember the review. I try to sign on to email then get locked out after changing the password 3 times. Finally got on my phone but not the iPad. I need Yahoo Tech support to walk me through their program. I need someone from the to reach out &;;;;;; help me.
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User's recommendation: Do not have a suggestion

Richard H Kxu

Bought a new phone and cant access my email

Same phone, same number but Yahoo tells me my email is already taken, of course it is! it's my fn email ! They say change it but I have folders in that email address and addresses. Plus I can't change it, won't let me unless they send a code to my old phone number, can't change that either !!!
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Preferred solution: Access to my email and change the contact number

Charles S Tgt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Couldn't even activate service, now getting run-around on return & cancellation.

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Their mobile app was messed up from the start and wouldn't let me activate, and their website has bugs which made it hard to get into "chat" (the only way to contact them). When I could get in, chat was no help at all in getting the phone and service working, so I finally had to request a return and cancellation of my account.

It has taken them more than a day to email a return label to a yahoo.com email address and I'm sure getting my account cancelled is going to be a hassle just like everything else, so I'm disputing charges to my credit card. And hopefully nipping this all in the bud before it costs me a ton of money.

Long story short, avoid these inept weirdos at all costs.

At worst, they're fraudulent criminals. At best, it's like a mobile service run by 5 teenagers out of a basement.

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Loss:
$40

Preferred solution: Full refund

User's recommendation: Avoid all things yahoo.

JeromeJ D

NEW PLAN

As of yesterday the 10th Yahoo has been unable to get my phone number ported and service on my new phone. Today Tuesday the 11th I haven't had the time to deal with it as yesterday I spent more than two hours communicating chatting online and not via telephone with Yahoo. It's terrible I mean absolutely terrible
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Preferred solution: Deliver product or service ordered

Brenda W Qta

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Verified Reviewer

Deceptive practices

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Updated by user Feb 16, 2021

On the third try I finally found someone who actually resolved the matter. I refunded even for a charge to my credit card that should have happened.

It was an experience, however, I don't relish on every having to deal with again.

Very frustrating. But I am truly...

Original review Jan 14, 2021
I spoke with a yahoo mobile representative via chat from my mobile phone a month or so ago to cancel my cellphone service. The rep assured me she would cancel the service immediately.

Then I received an email notice on January 12, 2021 stating I have upcoming charges of 39.99 for January 19, 2021. This should not be the case. As the customer service rep assured me the service would be canceled immediately and there would be no further charges. There's no cancellation fee of any kind, as there was no contract required.
I've visited yahoo mobile's site to try and contact them through internet since I no longer have the access through my cell phone, but there's nothing on their site where one can contact.

There's only more advertising to become a customer. I feel this is very deceptive and yahoo can do better.
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Pros:
  • Price reasonable
Cons:
  • Appearance of being deceptive when trying to cancel services

Preferred solution: follow through on promises. Site should have more valid information for cancellation of services

User's recommendation: Take precaution and make sure when canceling these type services that you receive verification.

2 comments
Guest

This is an update to my original post. I was able to speak with "cs" on twitter.

I had to reactivate an old twitter account to do so. I don't have a facebook account. The only other option available outside of contacting yahoomobile directly via their website. Which the link on the page didn't work.

However, "cs" and I did get to chat on twitter. And he say he did see where I'd canceled the service last month in December, but for whatever reason the account was never deactivated by the person I spoke with through chat through yahoomobile phone chat at the time. "cs" apologized for the inconvenience and promised the service would be canceled and I would not be billed. "cs" also said I someone from yahoombile would contact me via email.

As I explained to him twitter and facebook aren't normal sources of contact for me. I was told I should be contacted through email within 24 hrs.

I'll provide updates when I hear more. Thank you for allowing me to express my concerns on your site.

Brenda W Qta

I used the (800) 305-****# your service provided and immediately took your advice to call the number and attempt to clear up the situation. However, the representative on the other end told me that number is for email service only, and they don't have any information on hand to contact yahoo mobile directly. So it appears I'm getting the run around on the matter, therefore I've written to BBB to see if they can help with the situation.

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joAnn s Pdv

Requesting a REFUND

I joined Yahoo mobile after being a Verizon customer for over 25 years, to save $40 a month. I learned the day after I joined and received a yahoo sim card, that Verizon also has pre pay. 5 GB /$40. I chose to stay w/ Verizon. I prefer to be able to speak to a live person when I need customer service or technical help. Yahoo had already debited my account. I've tried to look for a place to request a refund. Before I closed my account, a yahoo live chat agent told me to close my account first then request a refund. Now I can't access a live chat. Wow, what a terrible experience w/ this company! style="
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Loss:
$40
Pros:
  • Good price
Cons:
  • No live customer service

Preferred solution: Full refund

User's recommendation: Don't do it!

Anonymous

Bad phone service and no customer support

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Terrible phone service yahoo mobile app doesn't work phone barely worked and when I ported out they approved the port then billed me for another month. I emailed multiple times with no response.

They service was then cut totally off and they do not pickup when you try to use online chat. I tried to call the phone number which they don't even provide I had to get there number from my credit card company. I called the number and was given a text number by an automated system when I texted to it it sent back automated response of we no longer use text for service and gave me the same failed web page to contact and I again sat waiting for a chat pickup for more than an hour. Please save yourself some frustration and stay away from YAHOO MOBILE.

And by the way they never even ported the number the new service said it was approved but they NEVER got it I had to pay an activation fee to get a new SIM card and number.

I have disputed with my credit card company because you can't even cancel the auto pay service on there website it will only allow you to change payment method. You can't even cancel the service from there web page.

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User's recommendation: stay away

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