Yahoo Mobile
Yahoo Mobile Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Yahoo Mobile has a 1.5 star rating from 16 reviews and 23% would likely recommend. Consumers are mostly dissatisfied, citing website and reliability problems and a medium price level.
Key Takeaways for Future Customers
- Read Yahoo Mobile reviews and verify coverage in your area before switching.
- Expect chat-only support and potential delays activating or porting numbers.
- Prepare for possible billing or refund disputes when canceling service.
Negative Feedback / Risk Areas
- Poor chat-based support and non responsive agents lead to unresolved issues.
- Frequent customer complaints about billing, refunds, deceptive cancellations and subscription charges.
- Activation, porting, data and voicemail reliability problems reported widely.
Positive Feedback
Some reviewers note good price, cheap phone rate, easy setup and occasional helpful service reps.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Yahoo Mobile has a 1.5 star rating from 16 reviews and 23% would likely recommend. Consumers are mostly dissatisfied, citing website and reliability problems and a medium price level.
Key Takeaways for Future Customers
- Read Yahoo Mobile reviews and verify coverage in your area before switching.
- Expect chat-only support and potential delays activating or porting numbers.
- Prepare for possible billing or refund disputes when canceling service.
Negative Feedback / Risk Areas
- Poor chat-based support and non responsive agents lead to unresolved issues.
- Frequent customer complaints about billing, refunds, deceptive cancellations and subscription charges.
- Activation, porting, data and voicemail reliability problems reported widely.
Positive Feedback
Some reviewers note good price, cheap phone rate, easy setup and occasional helpful service reps.
I CAN NOT UNLOCK MY YAHOO MOBILE PHONE
MY SCREEN IS LOCKED BUT I DON'T REMEMBER THE PASSWORD ITS NUMBERS. My phone is locked can you please help me. I don't know what to do at this point thank you.
Preferred solution: Unlock my phone please
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCut off my service early
- - Paid for service through 8/14/2021, but calling blocked 8/11 and texting 8/12.
- - Cannot reach the vet; Yahoo mails to activate Visible; I avoid Verizon brands.
I have paid for the last month of service through today 8/14/2021. On 8/11/2021 I went to make a phone call only to find out that Yahoo Mobile shut my phone calling capabilities off early.
Then on 8/12 I lost the ability to send text messages. I am extremely angry because I paid for the service through today and can't use what I have rightfully paid for. My dog is sick and I couldn't get through to the vet. Yahoo Mobile keeps sending me emails trying to get me to activate Visible on my phone.
But after the way Yahoo Mobile treated me I will be dam*ed if I use another Verizon owned company. I'm glad that Yahoo Mobile no longer exists.
- No longer exist
- Shut my service off early
San Jose, California
Dissatisfied with service
- - iPhone messages often fail to download.
- - Restarted phone and reinstalled the app; issue persists.
- - Plan to delete Yahoo after listing contacts with this email.
On my iPhone, messages often do not download. I have restarted my phone, deleted and reinstalled the app, and still have the problem on a daily basis.
Once I make a list of all contacts that have this email, I plan to delete my yahoo account completely.
User's recommendation: Get a different email server. Stay far away from Yahoo mail.
Can't login
Can't access my reset settings due to phone change to +276******** please help my yahoo account is vusisibanyoni@***.com please help
Preferred solution: Access my account please
Look here iv not got but one kind and its not a mexicao yall under stead that
- - The reviewer is frustrated with Yahoo.
- - They have been locked out for years because of Yahoo.
- - They will not use Yahoo again.
Yahoo have gotten me down as a dad of a Mexican kids father I dont have time for all this dont use yahoo people they suckfor years if been locked out of some thing because of this thanks yahoo never again
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYahoo Mobile is Horrible!!!
- - Do not use Yahoo Mobile; it's a nightmare.
- - Calls fail when Yahoo's circuits are overloaded.
- - Google Maps won't load due to Yahoo service.
Please do not use Yahoo Mobile. It has been a nightmare.
Ppl cannot reach me because when Yahoo's circuits are overloaded (which is often), my callers get an error message.
I am unable to load Google Maps, because Yahoo's service is too poor. Every month, my service is disconnected the day before my payment is due ...and it takes a lot of effort to get it turned back on.
- Reasonable price
- Cut phone off when an email reminder would help customer
- Poor service
- Agents who are not very knowledgeable
User's recommendation: Avoid Yahoo Mobile
Sugar Land, Texas
Did not get response from yahoo mobile after numerous calls
- - Filed a claim and paid the deductible.
- - Each time I call, they submit a request to the claim department and tell me to wait 34 48 hours.
Filed a claim and paid for the deductible. Every time I call, they submit a request for their claim department and told me to wait for 34 - 48 hours, it happened 4 time already and they have not get me an answer either to buy back my phone or repair
User's recommendation: Avoid this trouble non responsive
Santa Cruz, California
Need to sign into email & cannot
- - Locked out of Yahoo email after changing the password three times.
- - Wants Yahoo tech support to walk through the program and contact me.
Dont remember the review. I try to sign on to email then get locked out after changing the password 3 times.
Finally got on my phone but not the iPad.
I need Yahoo Tech support to walk me through their program. I need someone from the to reach out &;;;;;; help me.
User's recommendation: Do not have a suggestion
Bought a new phone and cant access my email
- - Yahoo says my email is already taken, but it's my own email.
- - It won't accept changes without a code sent to my old number, which I can't change.
Same phone, same number but Yahoo tells me my email is already taken, of course it is! it's my fn email !
They say change it but I have folders in that email address and addresses. Plus I can't change it, won't let me unless they send a code to my old phone number, can't change that either !!!
Preferred solution: Access to my email and change the contact number
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCouldn't even activate service, now getting run-around on return & cancellation.
- - The mobile app wouldn't activate, site had bugs blocking chat, and I had to return and cancel; return label took a day, and I'm disputing charges.
Their mobile app was messed up from the start and wouldn't let me activate, and their website has bugs which made it hard to get into "chat" (the only way to contact them). When I could get in, chat was no help at all in getting the phone and service working, so I finally had to request a return and cancellation of my account.
It has taken them more than a day to email a return label to a yahoo.com email address and I'm sure getting my account cancelled is going to be a hassle just like everything else, so I'm disputing charges to my credit card. And hopefully nipping this all in the bud before it costs me a ton of money.
Long story short, avoid these inept weirdos at all costs.
At worst, they're fraudulent criminals. At best, it's like a mobile service run by 5 teenagers out of a basement.
Preferred solution: Full refund
User's recommendation: Avoid all things yahoo.
NEW PLAN
- - Yahoo has not ported my phone number or activated service on my new phone.
- - I spent over two hours online chatting with Yahoo yesterday about it.
As of yesterday the 10th Yahoo has been unable to get my phone number ported and service on my new phone. Today Tuesday the 11th I haven't had the time to deal with it as yesterday I spent more than two hours communicating chatting online and not via telephone with Yahoo. It's terrible I mean absolutely terrible
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDeceptive practices
- - A Yahoo Mobile chat rep promised immediate cancellation.
- - An email dated Jan 12 shows a 39.99 charge due Jan 19, no contract or cancellation fee.
On the third try I finally found someone who actually resolved the matter. I refunded even for a charge to my credit card that should have happened.
It was an experience, however, I don't relish on every having to deal with again.
Very frustrating. But I am truly grateful for the help of the individual who was finally able to help me with the matter.
Then I received an email notice on January 12, 2021 stating I have upcoming charges of 39.99 for January 19, 2021. This should not be the case. As the customer service rep assured me the service would be canceled immediately and there would be no further charges. There's no cancellation fee of any kind, as there was no contract required.
I've visited yahoo mobile's site to try and contact them through internet since I no longer have the access through my cell phone, but there's nothing on their site where one can contact.
There's only more advertising to become a customer. I feel this is very deceptive and yahoo can do better.
- Price reasonable
- Appearance of being deceptive when trying to cancel services
Preferred solution: follow through on promises. Site should have more valid information for cancellation of services
User's recommendation: Take precaution and make sure when canceling these type services that you receive verification.
This is an update to my original post. I was able to speak with "cs" on twitter.
I had to reactivate an old twitter account to do so. I don't have a facebook account. The only other option available outside of contacting yahoomobile directly via their website. Which the link on the page didn't work.
However, "cs" and I did get to chat on twitter. And he say he did see where I'd canceled the service last month in December, but for whatever reason the account was never deactivated by the person I spoke with through chat through yahoomobile phone chat at the time. "cs" apologized for the inconvenience and promised the service would be canceled and I would not be billed. "cs" also said I someone from yahoombile would contact me via email.
As I explained to him twitter and facebook aren't normal sources of contact for me. I was told I should be contacted through email within 24 hrs.
I'll provide updates when I hear more. Thank you for allowing me to express my concerns on your site.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRequesting a REFUND
- - I joined Yahoo Mobile to save $40/mo.
- - Yahoo debited my account and told me to close the account first for a refund.
- - I prefer live phone support.
I joined Yahoo mobile after being a Verizon customer for over 25 years, to save $40 a month. I learned the day after I joined and received a yahoo sim card, that Verizon also has pre pay.
5 GB /$40.
I chose to stay w/ Verizon. I prefer to be able to speak to a live person when I need customer service or technical help. Yahoo had already debited my account. I've tried to look for a place to request a refund.
Before I closed my account, a yahoo live chat agent told me to close my account first then request a refund. Now I can't access a live chat.
Wow, what a terrible experience w/ this company! style="
- Good price
- No live customer service
Preferred solution: Full refund
User's recommendation: Don't do it!
Bad phone service and no customer support
- - Yahoo Mobile service is terrible; the app fails.
- - Porting was approved but billed another month.
- - Support is slow; autopay can't be canceled.
Terrible phone service yahoo mobile app doesn't work phone barely worked and when I ported out they approved the port then billed me for another month. I emailed multiple times with no response.
They service was then cut totally off and they do not pickup when you try to use online chat. I tried to call the phone number which they don't even provide I had to get there number from my credit card company. I called the number and was given a text number by an automated system when I texted to it it sent back automated response of we no longer use text for service and gave me the same failed web page to contact and I again sat waiting for a chat pickup for more than an hour. Please save yourself some frustration and stay away from YAHOO MOBILE.
And by the way they never even ported the number the new service said it was approved but they NEVER got it I had to pay an activation fee to get a new SIM card and number.
I have disputed with my credit card company because you can't even cancel the auto pay service on there website it will only allow you to change payment method. You can't even cancel the service from there web page.
User's recommendation: stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYAHOO HAD MY ACCOUNT LOCKED
- - Yahoo canceled 2 of my 3 accounts under a new policy.
- - PISSEDCONSUMER helped me and contacted me in 2 days, thanks Dean.
I have a yahoo account but when yahoo had the big problems in 2016
I had 3 accounts. Yahoo decided to cancel 2 because I can only have one now, the new policy for yahoo.
Yahoo
Made the choice to give me the address that had the most mail in it without informing me. I didn't use the account LOT but when I wanted to change address to the one associated with apple ID. I COULD NOT GET IN CONTACT THEM. The Chat service is frustrating, I just told them to take their email services and stick it.
IT was pure
Luck that I found pissedconsumer. This company ( PISSEDCONSUMER) SENT A LETTER FOR ME AND THEY MADE CONTACT WITH ME 2 DAYS LATER.
Believe me that is a Miracle considering it's Yahoo. I really like PISSEDCONSUMER THEY GOT STRAIGHT TO THE POINT.
THANK YOU DEAN
User's recommendation: Use PISSEDCONSUMER to be your mediator
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor service in Michigan
I live in central Michigan, when I had service with Nextel, service was great, then Sprint come along and service was okay, until Nextel disappeared altogether, then service started to get worse and worse until it's so bad I finally switched to Yahoo Mobile. Yahoo Mobile made he mistake of promising that it's service was working on the back bone of Verizon, big mistake, this made it sound like service was EVERYWHERE.
IT'S NOT. My service is only marginally better, in Michigan. When I started to go south this winter, low and behold leaving Michigan my service improved so-much-so that I thought I had a new company. Yahoo Mobile works so much better out of Michigan, why is that?
Clearly there are way more cell towers that Yahoo Mobile are using to provide service. Maybe I need to find a new cell phone company when I get back to Michigan.
Preferred solution: More cell phone towers in Central Michigan
User's recommendation: DON'T GO WITH YAHOO MOBILE if you live in Michigan.
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They will not allow any usable option for someone who has a new number.. They will not let u update a new phone..
It's the stupidest most frustrating thing to not have access to your own email.. It's the most overbearing security I've ever experienced..